Help & Support

Most common cause: the github.com permission was never granted.

1. Click the DevHire toolbar icon → sidePanel opens
2. Go to the Pipeline tab
3. You should see a purple "Connect to GitHub" card — click Connect to GitHub →
4. Chrome prompts for permission → click Allow
5. Refresh the github.com tab → the overlay appears top-right

If the Connect card isn't visible: open the Settings tab → Connection status. If it says "Connected" but no overlay appears, try removing + re-installing the extension.

The content script is registered after the permission grant, but the GitHub tab you have open needs a reload.

1. Refresh the github.com tab (F5 or Ctrl+R)
2. If still nothing, reload the extension at chrome://extensions → DevHire → reload icon
3. Visit a new github.com profile (e.g. github.com/torvalds)

By design — we refuse PATs with scopes that grant access to private data or write actions. Your PAT must have only public_repo scope.

1. Visit github.com/settings/tokens
2. Generate new token (classic) → tick ONLY the public_repo checkbox
3. Do NOT tick: repo, admin:*, delete_repo, write:*
4. Copy the new token → paste into Settings → GitHub Personal Access Token

That's by design — Free tier is the trial. Upgrade to Solo at $5.99/mo for 100 dossiers/day, or Studio at $17.99/mo for unlimited via BYOK Gemini key. See all tiers →

1. Open the original Lemon Squeezy receipt email — the link is at the bottom: "Manage subscription"
2. Click → cancel anytime; you keep access until the end of the current billing period
3. Or email yogesh@pixelforgehub.pro with your purchase email and we'll process it within 24 hours

7-day money-back guarantee: if you're within 7 days of your first payment, request a full refund — no questions asked.

Gemini occasionally hallucinates on profiles with sparse public activity. Two things help:

• Check the Evidence trail accordion — every claim shows the linked repo. If the repo doesn't actually back the claim, that's a hallucination → flag it.
• If personalization_confidence is below 5, DevHire automatically falls back to a generic opener template. Use that instead.

Send specific bad outputs to yogesh@pixelforgehub.pro with the GitHub URL — I'll tune the prompt.

These need Solo+ tier. Free tier shows the UI but the actions are tier-gated. Activate a Solo / Team / Agency license to unlock.

Two paths:

• CSV export — Pipeline tab → top-right CSV button. Includes username, name, status, notes, GitHub URL, saved timestamp.
• Full data export — email yogesh@pixelforgehub.pro with your license key. We respond within 7 days with a JSON dump.