Refund & Cancellation Policy

Subscription refund windows, cancellation terms, and how to request a refund on a PixelForgeHub plan.

Last Updated: May 27, 2026

We want you to be completely satisfied with PixelForgeHub plans and subscriptions. This policy details the rules and procedures for cancellation and refund requests.

1. Subscriptions & Cancellation

All subscription plans (Monthly and Annual) automatically renew at the end of their billing cycle unless canceled:

  • Cancel Anytime: You can cancel your PixelForgeHub subscription at any time directly through the Lemon Squeezy billing portal link in your dashboard settings or email invoice, or by contacting our support.
  • Access After Cancellation: Upon cancellation, your account will remain active with premium benefits until the end of your current paid billing period. No further renewal charges will occur.

2. Refund Windows & Eligibility

We offer refund windows under the following terms:

  • Monthly Plans: You are eligible to request a full refund within 7 days of your initial purchase or monthly renewal.
  • Annual Plans: You are eligible to request a full refund within 30 days of your initial purchase or annual renewal.
  • Exclusions and Fair Use: To prevent abuse, refunds will only be granted if you have consumed only a small portion of the included paid usage and have not heavily used the subscribed features during the refund window.

3. Non-Refundable Items

The following purchases and transactions are strictly non-refundable:

  • API credits or pay-as-you-go credit top-ups.
  • Custom service work, one-off consulting, or separately scoped delivery outside the standard subscription flow.
  • Subscriptions where the user has already consumed substantial paid usage during the refund window.

4. How to Request a Refund

To request a refund, please send an email to support@pixelforgehub.pro with the following details:

  1. Your account email address.
  2. The invoice number or transaction ID provided by Lemon Squeezy / Razorpay.
  3. A brief explanation of why you are requesting a refund (your feedback helps us improve!).

Refund requests are processed within 3-5 business days. Once approved, the funds will be credited back to your original payment method.